Frequently Asked Questions

Where do you ship?

At this time, we ship exclusively within Australia. Unfortunately, we’re unable to offer international shipping just yet.

Where are you based?

We’re proudly based in Sydney, Australia, where all of our faux flower arrangements are carefully prepared and packed.

Are your flowers real or artificial?

All of our arrangements are made using high-quality faux flowers. They’re designed to look beautifully lifelike while being long-lasting, pollen-free, and completely maintenance-free — perfect for enjoying year-round.

How do I care for my faux flowers?

Our faux flower arrangements are beautifully low maintenance.
To keep them looking their best, we recommend:

Lightly dusting with a soft cloth or feather duster. Alternatively you can use a hair dryer on a low, cool setting to lightly blow dry any dust off.
Keeping them out of direct, prolonged sunlight to maintain colour
Avoiding moisture or water

That’s it — no watering, trimming, or special care required.

What are the benefits of faux flowers over fresh?

Fresh flowers are beautiful but they also die. So if you're looking for something ever lasting to adorn your home, business or workspace faux is your new best friend. She requires no watering or nutrient top ups; little to no maintenance and she will thrive and radiate beauty even in the darkest spaces.

Is your business locally owned?

Yes! We’re a small family-run business, and every order truly means the world to us. Thank you for supporting local — it allows us to keep doing what we love.

Can I make changes to my order after placing it?

If you need to make changes, please get in touch with us as soon as possible via our contact form or email us at ask@juhco.com.au and quote your order number for easy reference. While we can’t guarantee changes once an order is in progress, we’ll always do our best to help.

How do I get in touch if I have another question?

If you have any other questions or need assistance, please reach out to us via the contact form on our website or email us at ask@juhco.com.au. We’d love to hear from you and will get back to you as soon as possible.

Do you accept returns or exchanges?

If there’s an issue with your order, please contact us via the contact form on our website as soon as possible after delivery. Please quote your order number for easy reference.

As a small family business, we review all return or exchange requests on a case-by-case basis and will always aim to find a fair solution.

Please note that items must be returned in their original condition.